Privacy Notice

Last updated: October 2026

Borealis Hospitality ("we", "us") provides property inspections, personal property care and luxury housekeeping for homes across the Cotswolds and Wiltshire. This notice explains what personal information we collect through this website and how we use it.

Who we are

Borealis Hospitality is led by Maz Borealis. You can contact us at maz@borealishospitality.com or on 07418 611023.

What we collect

When you complete our enquiry form we collect your name, email address, telephone number (optional), the location or postcode of your property and the message you send us. If you contact us by email, telephone or WhatsApp, we also keep the details you share with us in that conversation.

How we use your information

We use your details to reply to your enquiry, discuss the most appropriate service for your home, arrange inspections or visits, prepare quotes and manage the services we provide. We do not sell your information and we do not use it for automated decision-making.

Legal basis

We process your information to respond to your request and take steps before entering into an agreement with you, to perform any agreement we have with you, and for our legitimate interests in running and improving our business.

Who we share it with

We only share information where it is needed to provide our services, such as with trusted housekeepers or contractors working on your property, or with the providers who host this website, send our email and handle our business administration. These providers may only use your information to help us. We may also share information where the law requires it.

How long we keep it

We keep enquiry details for as long as needed to deal with your request and any service that follows, and for a reasonable period afterwards for our records and legal obligations. Property photographs and inspection reports are kept for the period agreed with you.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, to restrict or object to how we use it, or to receive a copy of it. To do so, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

This website uses cookies as explained in our Cookie Policy.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.